Cleo Folkes
We start every year by wishing everyone a happy New Year, and everyone is always full of hope and expectations. We do not know what the future holds except for a few surprises, and a year wherein the inevitable will happen.
The property industry is slow, but massive changes do take place over time. International Property Consultants become one-stop behemoths, driving and enabling technological and cultural change in how business is done, although equality and diversity are still very far off. New ways of working, ESG, climate change, co-working, flexibility, digital twins, whole-life carbon, space as a service are just some of the words that have already become quite common place.
With Brexit unfolding, demand has actually held up better than expected. The irrational consumer kept spending more and for longer than expected. Geo-politics create a more complex picture: whereas Brexit creates uncertainty, the UK might appear a safe-haven to those coming from areas with great unrest.
Much of the retail sector is going through structural change, but that is nothing new. Retail is always evolving. What is sold how and why, and to whom, is simply an on-going process. Nonetheless, there have been some obvious victims in the property industry. We hear of funds suffering redemptions, Intu’s struggles, declines in valuations spreading.
Property is a very cyclical sector, and it will remain so, and each downward cycle is triggered by something slightly different from before. Investors have been ready for the ‘late cycle’ for perhaps a few years now, with an increasing focus on good covenants and steady-long term income.
The place of the WeWorks of this world in this has intrigued me for a long time. What happens in a crisis? Will companies vacate the flexible space they took on? Will the space-as-a-service providers hand back the keys having received lengthy rent-frees, will landlords step in, or will quite a bit of space hit the market at exactly the wrong time? Who will benefit?
The market often proves quite resilient and for longer than imagined, but 2020 will prove to be a remarkable year, for better, for worse
A very happy New Year everyone! Let’s build a great 2020.
We provide consultancy and training to those working in or with the property industry in the UK and abroad.
Registered in England & Wales
Company registration no. 11006326
VAT no. 285 9645 43
GDPR
To visualize details of our data protection and privacy policy, please click here.
GDPR
We at Property Overview are committed to protecting the privacy of our clients, suppliers, business contacts and visitors to our website. This Privacy Policy informs you how Property Overview process your personal data. For the purposes of this Policy, Property Overview is the controller. This Privacy Policy concerns the Property Overview website and services such as consultancy, training and seminars or networking events, which collect personal data or which are linked to this Privacy Policy or on which this Privacy Policy is visible. Defined terms used in this Privacy Policy are explained below.
We believe that you should know what personal data we collect, as well as to understand your rights in respect of your personal data. In this Privacy Policy we explain the purposes of collecting and use of your personal data as well as how we have ensured that you have adequate control over your own personal data. We recommend that you read this Privacy Policy carefully as it provides important information about personal data and other information that we collect.
Lawful basis of processing
We may process your data based on one of three main legal grounds: (1) your consent; (2) any contract between you and us; and (3) our legitimate interests.
We collect your personal data based on one or many of the following legal basis:
• We have obtained your prior express consent (written, verbal or online) to the processing of your personal data (this legal basis is only used in relation to processing that is entirely voluntary
it is not used for processing that is necessary or obligatory in any way);
• The processing is necessary in connection with any contract between Property Overview and you (“contractual necessity”); or
• We have a legitimate interest in carrying out the processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests,
fundamental rights, or freedoms (“legitimate interests”).
You have a right to withdraw your consent to the processing of your personal data, at any time, by contacting the CEO by clicking here.
Personal data we collect
We collect the following information:
• Information provided directly by you
• Information collected when our website is used
• Information related to monies paid for consultancy projects or training
• Information collected from events
Please note that we do not collect any payment information. All payment data are processed by authorized third party payment services providers.
We may collect personal data either directly from you or automatically from your devices that interact with our website, although the latter is very limited in its extent.
Information collected directly from you:
• Contact details: your name, company and/or email address(es), company name, job title, mobile and landline;
• Information related to services provided to you: payment type or method, amount and date paid;
• Any consents, communications and feedback that you provide to us;
• Publicly available information or information collected on the basis of your prior, express, voluntary consent.
Information collected when our website is used via website provider Duda who solely maintains control over these:
• Your browser, operating system, device model, IP-address, time of access and duration of access;
• Country location data;
• Web pages through which our website was accessed, the pages browsed by you;
• Cookies and other identification tags;
• Other information collected based on your consent.
Information related to your payments:
• Information on orders, deliveries, payment methods, billing address(es), delivery address(es), and other information related to payments to Property Overview;
• Your participation in our promotions and contests; and
• Your contact information.
Information collected from other sources which may be combined with your user account:
• If you connect to the Property Overview website, attend an event or connect to us via social media channel using your social media profile(s), we may collect the public information available on your social media profile(s);
We may use third party service providers for payment processing, in which case you will be directed to the relevant third party service provider’s website which is subject to that third party service provider’s terms and conditions. Property Overview does not store credit card information.
How Property Overview uses your personal data
We collect your personal data in order to offer you consultancy, interesting courses or seminars/events or relevant offers; and to operate and maintain our website and services effectively.
We use the collected information for the following purposes:
• Offering business services (consultancy, training), events, information, offers
• Identifying users
We may process your personal data for the following purposes:
We want to offer you relevant consultancy and training, the most interesting news and opinions via our blog and events: therefore we may analyze your interests, preferences and needs. We may process your personal data to manage our relationship with you.
Your personal data may be processed for the purposes of informing you about our services, blogs and events or offers. This may be carried out via electronic messaging: emails and other electronic messages; and we use anonymized data for reporting purposes. Such data have been anonymized and cannot be used to identify you.
We use such data to analyze the realization of our commercial objectives, such as effectiveness of our product campaigns. Such anonymized data may contain:
• Aggregate visitor numbers of our website pages;
• Average visit duration;
Our website provider Duda may identify your online activities based on cookies. Please click here to find out more about the use of cookies.
How long is your data stored
• Your data are stored as long as we have a working relationship, unless you ask us to be removed from our contact database, which we will promptly enact.
• Remember to inform us if any material changes occur.
We take every reasonable step to ensure that your personal data are only processed for the minimum period necessary for the purposes set out in this Privacy Policy.
How we disclose your personal data to other parties
We do not disclose your data to third parties except for your name and company name for registration purposes at courses, and except for processors related to facilitating payments. We do not sell, lease or rent your data. Your data are adequately protected.
Personal data of children
We do not collect personal data of children.
Steps taken to safeguard the personal data
We have created appropriate safeguards to protect your personal data. The database and website are run on secure servers with security protocols in place. Only the CEO of Property Overview is permitted to access your data. However, you should always be careful when transmitting your data via internet, as the transmission of data to our website will be at your risk.
Subject to applicable law, you may have the following rights with respect to the processing of your personal data:
• Choosing not to provide your personal data
• Accessing, or obtaining a copy of, your personal data
• Checking and editing your data in your user account
• Unsubscribing from direct marketing
• Checking and editing your personal data
• Blocking and deleting the cookies
• Permitting or refusing processing of your location data
• Erasure, or restriction of our processing, of your data
• Objecting to the processing of your personal data
• Withdrawing your consent
• Porting your data to another controller
• Lodging a claim at the supervisory authority
We hope to ensure that the personal data we possess are accurate at all times and therefore we encourage you to inform us when any changes have occurred. We have listed below the rights that you may be able to exercise in respect of the processing of your personal data, subject to applicable law. We take every reasonable step to ensure that the personal data that we process are limited to the personal data that are reasonably required in connection with the purposes set out in this Privacy Policy.
Please note that upon exercising any of the rights listed below, you may be requested to provide additional information for identification purposes. Such additional information shall not be used for any other purpose and will be removed after successful identification.
• Providing your data: You may choose not to provide your personal data to us. It should be noted that some features of our website and other services may not be fully available to you if you
choose not to provide us with your personal data (e.g., we may not be able to process your orders without the necessary details).
• Right of access: You may have the right to request access to, or copies of, your personal data, together with information regarding the nature, processing and disclosure of those data.
• Unsubscribing: We do not send out mass emails, but please let us know if you wish us to stop contacting you by emailing us with ‘unsubscribe’ in the email header. You may withdraw your
consent to direct marketing at any time. If you do so, we will promptly update our databases, and will not send you further direct marketing, but we may continue to contact you to the extent
necessary for the purposes of any products or services you have already requested.
• Checking and editing your personal data: Upon your request, as soon as possible, we will rectify, remove or complete the information which is incorrect, unnecessary, lacking or outdated.
For this purpose, click here for the relevant contact.
• Blocking and deleting cookies: You may block the cookies using your browser settings. Click here for more information. Please note that blocking the cookies may affect the usability of our
websites. You may also delete the cookies from your browser via its settings, in which case the information collected by the previous cookie will not affect the account created based on the
information collected after such deletion.
• Allowing use of location data: Property Overview has no control over information automatically collected on an anonymised basis via Duda as a website host.
• Erasure, or restriction of our processing, of your data: Should you believe that we process your data which is not accurate; the processing is illegal; we are not processing your data in
accordance with the processing purpose or you want to oppose the processing, click here to request the erasure, or restrictions on the processing, of your data. Please note that we will
investigate your request reasonably promptly, before deciding what action to take.
• Right to object: You may have the right to object, on legitimate grounds, to the processing of your personal data.
• Withdrawing your consent: You may at any time decide to withdraw your consent to the processing of your personal data.
• Right to data portability: According to the GDPR legislation you may have the right to have your personal data transferred to another controller, but we cannot imagine this situation ever being
relevant to Property Overview. Erasing data would be the alternative.
• Lodging a claim with a supervisory authority: Should you believe that our processing of your personal data infringes your legal rights, you may lodge a claim with your local supervisory
authority. Please do see a list for supervisory authorities’ websites here.
Use of cookies and similar techniques
Cookies are small text files, often construed of letters and numbers, which the browser inserts into a computer or other device while you use our websites. Property Overview has no control over the use of these, put in place by website host Duda. Click here to find out more about cookies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time and communicate the changes on this site. Property Overview reserves the right to change and modify this Privacy Policy from time to time. When we post changes to this Privacy Policy we will modify the “Effective Date” at the top of this Privacy Policy to indicate when such changes have come into effect.
If the changes are material and affect you in an adverse way, Property Overview will inform you with an email and prominently post a notice advising of such change at the beginning of this Privacy Policy and on our websites home page.
Defined terms
In this Privacy Policy, the following defined terms are used:
• “Controller” means the entity that decides how and why personal data are processed. In many jurisdictions, the controller has primary responsibility for complying with applicable data
protection laws.
• “Personal data” means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference
to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural
or social identity of that person.
• “Process”, “processing” or “processed” means anything that is done with any personal data, whether or not by automated means, such as collection, recording, organization, structuring,
storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure
or destruction.
• “Processor” means any person or entity that processes personal data on behalf of the Controller (other than employees of the Controller).
Our contact point
In general privacy issues, in issues relating to your account or to opt out from email contact, please e-mail us.
Address
Property Overview c/o Crunch Accounting
The Knoll Business Centre, Unit W8A,
325 Old Shoreham Road,
Hove,
East Sussex,
BN3 7GS